Request data deletion

ReCap Android app · Developed by Richard Channell

ReCap does not use user accounts. Most ReCap data, including reaction videos and app settings, stays on your device and can be removed by you directly. You can also use this page to request deletion of identifiable support or diagnostic information associated with ReCap.

Delete data stored on your device

✓Reaction videos: delete them from ReCap, your Gallery, or the Movies/ReCap folder.
✓App settings: clear ReCap's app data in Android Settings, or uninstall ReCap.
✓Shared copies: once you share a recording to another app or service, delete it from that service separately.

Request deletion from ReCap

To request deletion of identifiable information held in connection with ReCap, email privacy@recapapp.co.uk.

Email a deletion request

Please include, where available:

The email address you previously used to contact ReCap support.
Your ReCap app version.
Your device model and Android version.
The approximate date and time of a crash, error report or support contact.

What can be deleted?

ReCap will delete identifiable support correspondence and other identifiable information held directly by ReCap where reasonably possible, unless it must be retained for legal, security, fraud-prevention or dispute-resolution reasons.

ReCap uses Firebase Crashlytics for technical diagnostics. Crashlytics reports are generally pseudonymous and may not contain enough information to identify a particular person or locate an individual report. Where a report cannot reasonably be matched to you, it may not be possible to delete it individually. Google states that Crashlytics crash data and associated identifiers are retained for 90 days before the removal process begins.

What ReCap does not store on its servers

Reaction videos or recorded audio.
Captions added before sharing.
Message content or notification content.
Contact lists.
User-account credentials, because ReCap does not provide user accounts.

What happens after you submit a request?

ReCap will acknowledge your request.
You may be asked for limited information needed to locate relevant records and verify the request.
Identifiable data that can reasonably be located will be deleted or anonymised unless retention is legally required.
You will be told the outcome of the request.

For more information about how ReCap handles information, read the ReCap Privacy Policy.